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contact us

we would love to hear from you. give us a call or send an email. we promise to get back to you as soon as possible.

customer service

weekdays 7am - 4pm pt
customerservice@glassybaby.com
206-568-7368

rentals

pam jenness
pamj@glassybaby.com
425-256-2927

corporate sales

brittany shefts
brittany@glassybaby.com
206-673-2956

road shows

guy farris
guy@glassybaby.com
206-518-9065

press and media

kara drinkard
kara@glassybaby.com
206-518-9062

tour

kelsey cooper
kelsey@glassybaby.com
206-538-2436

events

erica hoffman
events@glassybaby.com
206-518-9061

 

jobs

we are currently seeking a warehouse manager 
please email jobs@glassybaby.com 

 

 

 

General Questions
what is a glassybaby

a glassybaby is a tough, sturdy votive, vessel or vase and can live most anywhere you do. 

how is a glassybaby made

each unique glassybaby is made by hand in seattle, washington. a glassybaby consists of three layers of hand-blown glass. our customers identify glassybaby by their unique shape, rich, brilliant colors and our stamp on the bottom of every glassybaby.

do you offer tours of your madrona studio and hot shop

absolutely! if you live in seattle or come for a visit, drop by and see us at our madrona location. you can watch our talented glassblowers create glassybaby while shopping for all the colors you love. we also offer studio tours for larger groups. learn more by contacting rae@glassybaby.com.

how do I take care of my glassybaby

there are a few guidelines to follow in order to take the best care of your glassybaby. never let a flame come into contact with a glassybaby and always blow out the candle inside before you handle one. glassybaby can be washed in the dishwasher (top rack recommended), but we like to wash our glassybaby by hand. please fill your glassybaby with cool liquids only; extreme temperature change can crack a glassybaby.

the glassybaby color I received doesn’t work with the colors in my home. can I return or exchange my glassybaby

your complete satisfaction is important to us. items in their original packaging (cardboard topper on top of glassybaby and side inserts between each glassybaby), may be returned up to 30 days for store credit or exchange only, minus any shipping fees. all returns must be accompanied with a receipt or original packing slip. please call customer service at 1-877-299-3591 or 206-568-7368, 9-5 pt, monday-friday. glassybaby is not responsible for any damage that occurs during return shipping, so we strongly encourage all returns to be insured for the full value.

what if my glassybaby is cracked or broken when I receive it

our packaging is designed to ensure that your glassybaby arrives safely, and we expect careful handling by the carrier while the package is en-route to you. however sometimes damage does occur. if your package arrives damaged, please notify us within 10 days at 1-877-299-3591 or 206-568-7368, 9-5 pt, monday-friday. we will re-ship your product as soon as FedEx has your package and we have the products available for shipment.

is my information safe when shopping on glassybaby.com

at glassybaby, we work hard to ensure that your personal and payment information is secure and your privacy is respected. we do not sell or rent our customer list. we use ssl technology to keep your credit card information “encrypted” and secure when you make purchases online at glassybaby.

I have some great pictures of my glassybaby. may I share them with you

we love to see where our community lights their glassybaby. we even highlight this on our daily photoblog. please send any pictures of your glassybaby to photoblog@glassybaby.com.

am I eligible for free shipping

most likely! glassybaby free shipping applies to standard ground delivery to the lower 48 states only, on every glassybaby, every day. does not include shipping to alaska or hawaii, same day delivery, expedited or international orders. we also ship 2-day, 3-day or overnight, via FedEx to street addresses only.

how quickly will I receive my order

most orders are processed and shipped within two days of their receipt, however, we do not ship on saturday or sunday. with standard ground delivery, your order should arrive within 7-10 business days from when we process it, depending on the destination. overnight orders should be placed by 1pm pt, but if you have any concerns about timing, please call us. we love our customers and want to be as helpful as we can.

can you ship to my p.o. box

due to FedEx shipping restrictions, we cannot ship to post office boxes.

I want to shine the glassybaby light in sweden. do you ship internationally

we do ship internationally. please call 1-877-299-3591 or 206-568-7368, 9-5 pt, monday-sunday for more information.

oh no! I need a last minute gift and I can’t get to your stores. what are my options

same day delivery is available in the greater seattle/bellevue area and now in the bay area of san francisco. orders must be placed by 1pm pt for delivery that same day. for more information, please call: 1-877-299-3591.

what forms of payment do you accept

we accept visa, mastercard, discover and american express. we do not charge your credit card until we ship your merchandise. orders are subject to credit verification and acceptance before shipping.

how do I unsubscribe from glassybaby email communication

if you no longer want to receive email from us, there are two ways to let us know: either select SafeUnsubscribe at the bottom of any glassybaby email you receive or email us at customerservice@glassybaby.com.

what do you do with my physical address

we use email most often to communicate with our customers. however, we also send occasional postal mailing about new products and services or upcoming events. if you do not wish to receive such mailings, please let us know by contacting us at customerservice@glassybaby.com.

what do you do with my telephone number

if you provide us with your telephone number, we will call you only about your online orders.

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