we would love to hear from you. give us a call or send an email and we will get back to you as soon as possible.
please scroll down for answers to some of our most commonly asked questions (including our exhange/return policy).
The fastest way to contact glassybaby customer service is through email
mon-fri 8:30 a.m. - 5 p.m. PT
for press and media related request please contact:
please email or call a glassybaby store near you
items, in their original packaging (cardboard topper on top of glassybaby and side inserts between each glassybaby), may be exchanged up to 30 days FOR STORE CREDIT OR EXCHANGE ONLY, minus any shipping fees. all exchanges must be accompanied with a receipt (if purchased in store) or the ID sticker on the bottom of the glassybaby (if purchased online.)
glassybaby is not responsible for any damage that occurs during exchange shipping, so we strongly encourage all exchanges to be insured for the full value.
Personalized items may not be eligible for exchange.
glassybaby does not take returns, exchanges only.
a glassybaby is a tough, sturdy votive, vessel or vase and can live most anywhere you do.
each unique glassybaby is made by hand in seattle, washington. a glassybaby consists of three layers of hand-blown glass. our customers identify glassybaby by their unique shape, rich, brilliant colors and our stamp on the bottom of every glassybaby.
if you are in seattle or the bay area, drop by and see us at our madrona or berkeley hot shops. you can watch our talented glassblowers create glassybaby while shopping for all the colors you love.
madrona studio & hot shop
3406 east union street
seattle, wa 98122
berkeley studio & hot shop
745 heinz avenue
berkeley, ca 94710
there are a few guidelines to follow in order to take the best care of your glassybaby. never let a flame come into contact with a glassybaby and always blow out the candle inside before you handle one. due to the nature of our glass and variation in dishwasher settings, please hand wash your glassybaby. each glassybaby is made of glass specifically chosen and tested to resist color fading. please fill your glassybaby with cool liquids only; extreme temperature change can crack a glassybaby.
our packaging is designed to ensure that your glassybaby arrives safely, and we expect careful handling by our shipping carrier while the package is en-route to you. however, damage does occur on occasion. if your package arrives damaged, please notify us within 10 days at 206-538-2436, 8:30am-5pm pst, monday-friday. we will request an image of the damage to be e-mailed to email@example.com, to help during the claim filing process with our shipping carrier. we will then re-ship your glassybaby as soon as possible.
at glassybaby, we work hard to ensure that your personal and payment information is secure and your privacy is respected. we do not sell or rent our customer list. we use ssl technology to keep your credit card information “encrypted” and secure when you make purchases online at glassybaby.
we love to see where our community lights their glassybaby. we even highlight this on our daily photoblog. please send any pictures of your glassybaby to firstname.lastname@example.org.
most likely! glassybaby free shipping applies to standard ground delivery to the lower 48 states only, on every glassybaby, every day. this excludes shipping to alaska or hawaii, same day delivery, expedited or international orders. we also ship 2-day, 3-day or overnight, via FedEx to street addresses only.
most orders are processed and shipped within two days of their receipt, however, we do not ship on saturday or sunday. with standard ground delivery, your order should arrive within 7-10 business days from when we process it, depending on the destination. overnight orders should be placed by 1pm pt, but if you have any concerns about timing, please call us. we love our customers and want to be as helpful as we can.
glassybaby is not responsible for replacing lost/stolen items. if you suspect your package has been lost/stolen please give us a call and we would be happy to work with you. we will do our best to make a claim with our shipping provider.
yes! we can ship to PO boxes anywhere within the continental U.S. please allow an extra week of transit time after your order is placed for PO box deliveries.
we do ship internationally. please call 206-538-2436, 8am - 5pm pst, monday-friday for a shipping quote. please provide the specific address you are shipping to, as well as the number of glassybaby you would like to send. unfortunately we are unable to ship internationally to p.o. boxes.
same day delivery is available in the greater seattle/bellevue area and now in the bay area of san francisco. orders must be placed by 1pm pst for delivery that same day. for more information, please call: 206-538-2436.
we accept visa, mastercard, discover and american express. we do not charge your credit card until we ship your merchandise. orders are subject to credit verification and acceptance before shipping.
if you no longer want to receive email from us, there are two ways to let us know: either select unsubscribe at the bottom of any glassybaby email you have received in the past or email us at email@example.com and we can remove you from the list.
we use email most often to communicate with our customers. however, we also send occasional postal mailing about new products and services or upcoming events. if you do not wish to receive such mailings, please let us know by contacting us at firstname.lastname@example.org.
if you provide us with your telephone number, we will only call regarding your online order. if there is a shipping exception with your order and an alternative address or information is needed to deliver your order, our shipping carrier may reach out to you.
Yes. For engraving information, please contact Customer Service at 206-538-2436, or at email@example.com before placing your order.